APP ACCESS FOR WEBSITE SUBSCRIBERS  

Both monthly and annual subscribers who signed-up via rogergracietv.com can also access content via our iOS and Android apps.

To access content via our apps, search 'Roger Gracie TV' in your preferred app store to download for free and login using your regular rogergracietv.com username and password. 

In-App Subscriptions are managed by each platform (Apple, Google) and the End User
This includes processing payment, granting access, billing, cancellations, and refunds.
Users must cancel their subscription on the platform where they subscribed.

Changes to an In-App Subscription MUST be made by the USER. Users can manage their In-App Subscriptions in device/account settings including:

>View Subscription: Receipt for payment, date trial ends, next payment date 
>Cancel Subscription: User MUST cancel on platform where subscription was purchased 
>Restore Purchase: User has an active In-App Subscription but can't access content 
>Request a Refund: User wants a refund for In-App Subscription

IN-APP PURCHASES & CONTENT ACCESS

Android Users: You will be prompted to create an account in-app before you can then subscribe via the Google Play Store. Once you have subscribed, your username and password created in-app will also grant you access to content via rogergracietv.com

iOS Users (Important): If you have subscribed in-app via your Apple device, you will need to create an account post-purchase in order to access content. To do so, click on the cog icon in the bottom right corner of the app > Login > Create New Account. Once you have created your account, login with your username (preferably your Apple ID email) and password on both the app and rogergracietv.com to access content.



If you create an account and still are not able to watch the paid content, you need to 'restore purchase' in-app to match your recently set up account with your payment information. 

If you are still not able to watch the premium content after paying for it on Apple, creating the account and restoring the purchase - please take a screenshot of the payment information in your mobile device and send that to us with the account details (name, email) so we can investigate.

APP TROUBLESHOOTING SOLUTIONS

If you have an In-App Subscription but can't access content, you need to Restore Purchase

Android Apps: Restore Purchase

1: Check Google Play & Subscription Status:

-Open Google Play on your device. Which Google Account is used?

-Tap Menu, then Subscriptions. Next billing date? Is subscription active?

-Select subscription you want to reactivate, then tap Restore.

2: Restore Purchase in the App:

-Tap Settings, Login, then Sign-In. Enter email/password.

-Make sure you're using the same Google Play email.

-Tap a Locked Video, then Get Access >Subscribe >Restore Purchase.

-Follow steps onscreen to complete the process.

iOS Apps: Restore Purchase

1: Check Apple ID & Subscription Status: (depends on your device)
-Tap Settings, Your Name, then Subscriptions. Tap Subscription to view full details.
-Tap Settings, iTunes & App Store, then Apple ID, View Apple ID, Subscriptions.
-Which Apple ID is used? What's the next billing date? Subscription active?

2: Restore Purchase in the App:
-Tap Settings, then Logout. Select a video, then tap Get Access or Watch Now.

If you see SIGN-IN or CREATE NEW ACCOUNT:
-Tap Sign-In. Enter email/password.
-Tap Settings, Billing, Subscribe, Restore Purchase. Enter password for Apple ID linked to device.

If you see SIGN-IN or SUBSCRIBE:
-Tap Subscribe, then Restore Purchase. Enter password for Apple ID linked to Subscription.
-Go to Settings, tap Login then Create New Account.
-Use the Apple ID linked to the device & subscription to create the account.
-This allows you to creates login credentials that can be used on any platform.

If an app is crashing, won't respond, won't open, or isn't working properly, follow these steps:

Android Apps

1: Restart device

2: Check for Updates: Open Settings on device, then tap >System >Advanced >System update.

3: Uninstall App: Touch & hold app >Start dragging app >Drag app to Uninstall at top of screen

4: Reinstall App: Open Google Play, then tap >Menu >My apps & games >Library. Tap app, then Install.

Google Support https://support.google.com/googleplay/answer/2668665?hl=en

iOS Apps

1: Force quit the app, then open it again
No Home Button: swipe up from bottom of screen; swipe right/left to find app; swipe up to close app
Home Button: double-click to show recent apps; swipe right/left to find app; swipe up to close app.

2: Restart Device: Restart your device, then open app to see if it works as expected.

3: Check for Apple Updates: https://support.apple.com/en-us/HT20420

4: Reinstall App: Open Settings >tap General >iPhone/iPad Storage. Tap app, then Offload app. Tap Offload app again. Wait a moment for the app to offload, then tap Reinstall App.

Apple Support: https://support.apple.com/en-us/HT201398


Help Guides

>View/Cancel: Google Subscriptions; Apple Subscriptions 
>Request Refund: Google Refund; Apple Refund